Local Pickup Option Now Available For Online Orders!
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    Refund policy

    Return Policy

    The Winston-Salem Dash Team Store will gladly accept an exchange or return of merchandise in the original condition within 30 days of delivery. In an effort to provide each customer with quality products, we ask that all exchanges and returns be in the same condition, including tags and cap stickers, as they were received along with your original receipt.

    Send returns to:
    Winston-Salem Dash Official Store
    300 S Liberty Street Ste. 100
    Winston-Salem, NC 27101

    Please send an accompanying email to travis.knisely@wsdash.com with your name and order number to help facilitate the return process.

    Damaged or Defective Items

    If you received a damaged or defective item, please send us an email with the details of your damaged or defective order inquiry by using the contact us form. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.

    We will follow up and send you a call tag to pay for the return shipping costs or authorize you to ship and refund your cost to your credit card. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us. 

    Partial Orders

    If you received a partial order, please send us an email with the details of your partial order inquiry by using the contact us form. Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.

    If you received an email stating one of your items is currently backordered or may experience a delay, please review that email to inform you of when your item will be shipped out. 

    Wrong item received

    If you received a incorrect order, please send us an email with the details of your incorrect order inquiry by using the contact us form.

    We will follow up and send you a call tag to pay for the return shipping costs. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.